Frequently Asked Questions

Are You Insured?

Great Question, because not all companies that rent inflatable are, but YES, Bounce About Inflatables is fully insured with a 1 million dollar liability insurance policy. A copy of our insurance binder is always available to you upon request. A service charge may apply to those wishing to be named as an additional insured on our policy. Any such fee is due and payable once the certificate is requested whether or not the rental ever occurs.


How Many People Will The Inflatable Hold?

Each piece is different. In general terms each or our standard size bouncers are designed to safely accommodate up to 8 young children at one time. Older kids may use our bouncers as well, however, the limit goes down as the age and size go up. Our Carousel bouncer can accommodate up to 12 young children at a one time and is great for large parties and school or church functions. It is always recommended that you group the participants by age and size. Our Adventure Play pieces can accommodate 8-10 children at a time with a weight limit of 100lbs. per person maximum. Our 18’ Giant Slide is one at a time down, but up to 2 people can be waiting in the stairway. The Surf the Wave Slip & Slides has two lanes so two people can go at once. Our Interactive inflatables are all different and difficult to list here, but call us and we’ll be happy to discuss them with you. Each of our inflatables has a set of manufactures rules printed on it, when in doubt refer to those rules printed on each inflatable.


What If The Inflatable Gets Damaged?

Our inflatables are very durable and will hold up well under normal use. The customer however, is responsible for any damage to the Inflatable caused by but not limited to; overloading or allowing individuals in excess of weight limits on or in the inflatable, silly string, face paint, gum, food or drink, dirt, shoes, or punctures caused by sharp objects such as jewelry, buttons with pins, etc… Damage charges will be based upon the cost to repair plus any lost business. In addition if any inflatable, not designated for wet use, is found wet at pick up time (for other than weather related causes) the customer will be charged for set up, drying and re-rolling expenses at a rate of $20.00 per hour. These additional charges will be automatically billed as part of the balance due.


What Is Your Rain / Bad Weather Policy?

We understand that weather can change quickly, and since we do not claim to be able to predict the weather or have any control over weather, we utilize the following NO HASSLE Weather Policy: During periods of severe weather conditions (i.e. rain, heavy rain, high winds, etc.), for safety reason we reserve the right to cancel your reservations. On the day of your rental, if weather conditions are predicted to be adverse, we may give you the option of accepting delivery or not. If the rental is ultimately cancelled, we prefer that you reschedule. If rescheduling is not possible, we will, in this case, refund your deposit. On the other hand, if we agree to deliver and you decide to accept delivery, there will be no refunds or credits issued regardless of how long you were able to use the inflatable! Please NOTE: If the inflatable gets wet everyone must exit until the rain stops and the unit is dried. THE INFLATABLE MUST NOT BE USED WHEN WET or WHEN WINDS ARE 20 MPH OR MORE or exceed the manufactures guidelines. Once wet, inflatables becomes very slippery and dangerous. Once the rain stops you can dry the unit with towels. Once dry the inflatable will be safe to use.


Do You Offer Any Discounts?

Yes. Our weekday (Monday –Thursdays – holidays excluded) prices are discounted from our regular weekend rates. Furthermore, if you are planning a large event where multiple items are needed we can work with you on special pricing for those types of events as well. Please call for details. While we try to keep our pricing competitive and fair at all times, we will not “low ball” or try to always be the least expensive out there. We believe our pricing, our clean and high quality equipment, and our professional service will always represent your overall best value.


How Do I Make A Reservation and How Far In Advance Do I Need To Make One?

Reservations are currently being accepted via our website. Using our online ordering system, rentals can be booked using a Master Card, Visa or Discover Card. If you have questions that can not be answered using our online ordering process please send us an email or give us a call at 860-922-2858 so we can help. At the time that your reservation is made, if the order is not paid in full, we require a minimum $100.00 deposit using a Master Card, Visa, or Discover Card. If you wish to cancel your reservation (up to seven days prior to your rental date) you must notify us – in writing – and you will be removed from the schedule and your full deposit will be refunded. Cancellations less than 7 days prior to your rental date (and not as a result of severe weather) will result in a forfeiture of all deposits paid. Please call early for best availability. We can’t stress this enough. Many times people will plan their entire party three months ahead of time and then try to reserve an inflatable two weeks before the event! During the spring, summer, and fall months items book quickly. The best thing to do is to figure out your date, and call us to find out what’s available. Then, contact your guests after you have your desired piece reserved. By calling early, you increase the likelihood of getting the item(s) that you want.


Do You Require A Deposit and What Is Your Payment Policy?

Yes, a minimum $100.00 deposit using a Master Card, Visa or Discover Card is required in order to secure a rental. The balance due on your account will be charged to the credit card on file the morning of your event. If you are paying with a check, checks should be made out to Bounce About Inflatables and will be collected at delivery the day of your event.


What Is Your Cancellation Policy?

If it becomes necessary to cancel your rental you may do so without penalty provided you provide us with a minimum of 7 days advance notice. If you cancel with less than 7 days advance notice your rental deposits will be forfeited. THIS DOES NOT apply to cancellations due to severe weather. For weather related cancellation decisions due to the possibility of rain, we allow customers until the afternoon before their rental to decide whether or not to move forward with the rental. If however, forecasts for the day of an event predict severe weather, including rain, heavy rain or wind speeds in excess of 20 MPH, Bounce About Inflatables reserves the right to cancel all rentals to ensure the safety and well being of our customers and their event participants. If a cancellation due to weather is necessary all deposits paid can be applied toward a future rental or will be returned to the customer without penalty. At Bounce About Inflatables we take safety very seriously and we appreciate your understanding in allowing us to ensure that every rental is a safe and enjoyable experience.


What Is Your Safety Policy?

Each item that you rent from Bounce About Inflatables comes with a set of printed operational guidelines and safety rules. These printed guidelines and safety rules will accompany the rental agreement that you must sign. Please read all these guidelines and safety rules and familiarize yourself with them. If you have any questions or if you do not receive these guidelines and rules please call our office and we will provide them. Return the signed rental agreement but KEEP the operational guidelines and safety rules as a reference for your rental. Our delivery crew will review these guidelines and safety rules with you again at the time of set up. Ultimately you are responsible for the safety of all those using our equipment while it is in your possession. We take safety very seriously. You should too. Persons not following the safety rules should be immediately instructed to exit the inflatable.


How Far Away From The Electrical Outlet Can You Set Up?

100 feet is the maximum distance allowable between the inflatable and the source of electrical power. Here’s why: We carry LOTS of extension cords on our trucks and are often asked: why can’t you just run more cord? Simply stated: the longer the distance the greater the loss of power. Even with the heavy duty commercial grade extension cords we use, the voltage drop over 100 feet is significant. The fan motor which keeps the inflatable inflated requires a set amount of voltage at all times. When an excessive amount of cord is run, the voltage drops causing the fan motor to run slower and hotter. This can result in 1) tripped circuit breakers and/or fire 2) fan motor failure 3) slow fan motor speed and inadequate inflation. In cases where the set up location is more than 100 feet away we will require the use of a portable electric generator. Bounce About Inflatables rents generators for $100/day, however, they are not routinely carried on our delivery trucks and must be reserved in advance.


How Much Electricity Does The Inflatable Use?

Our inflatables use very little electricity. Generally each inflatable has one blower (fan) which runs continuously and keeps the unit inflated. Each blower draws approximately 6 to 12 amps when running. A standard 110 volt 3 prong grounded outlet located within 100 feet is required for operation. It is best that the outlet (or circuit that the outlet is located on) not be shared with any other equipment. If you are renting multiple inflatables, then we strongly suggest that you identify and make sure that additional separate circuits are available within the 100 feet limit. Bounce About Inflatables does rent portable electric generators if conditions require, however, they are not routinely carried on our delivery trucks and must be reserved in advance.


How Much Room Do I Need?

All the dimensions of each of our inflatables are listed on our web site page which features that specific piece. Please add approximately 15 feet to each measurement to provide proper clearance of fences, buildings, wires, over-hanging trees, etc. Other important considerations are: 1) that the area is fairly level, for safety reasons we do not set up on hills 2) an electrical outlet must be within 100 feet 3) any sprinkler heads and/or irrigation lines should be clearly identified. We don’t want to damage your sprinkler system when anchoring down our inflatable.


Do I Need A Perfectly Flat Area?

The area for your inflatable set up does not need to be perfectly level: however, a reasonably flat area is desirable. Generally, no more than an 8 inch slope per 10 feet would be considered reasonable. For safety reasons inflatables can never be set up on a hill. Also please note the following as it pertains to the delivery location: 1) We can not push our inflatables up steep hills and or multiple sets of steps to get to the set up or pick up location. If your location has multiple sets of steps, or a steep or large hill, we may refuse delivery unless you provide the extra man power to traverse the hill or steps both at set up and at pick up. It is your responsibility to inform us of any steps, steep inclines or hills at the time the reservation is made. 2) We will not allow our delivery crew to set up in any location that is not listed on your rental agreement or any location that the crew deems unsafe for your rental or the physical safety of the delivery crew and equipment. 3) We will not allow the delivery crew to set up at any location that illegal activity is witnessed whether or not you are the person conducting the illegal activity.

If there is a question we may be able to arrange for a site survey of your location. Sight surveys can only be done if a Bounce About Inflatable staff member is in your area, and are strictly done at our convenience.


Will The Inflatable Harm My Lawn?

Bounce About Inflatables cannot guarantee that the use of an inflatable will not have an effect on your lawn. Due to the weight of the piece and depending on the length of time the inflatable is in use and weather conditions that day, flattened grass is common but not permanent. During the heat of the summer, it is not uncommon to see burned blades of grass a few days after the inflatable has been removed. The grass typically recovers within a week.


Can An Inflatable Be Set Up On My Driveway?

For safety reasons, inflatables should always be set up on a grassy area. Occasionally, a customer cannot fit the desired piece due to yard configuration or size. If we can not fit the Inflatable anywhere else but in your paved driveway, that may be acceptable. A driveway set up is always a last option, and is always at the discretion of Bounce About Inflatables. If you suspect that you may or will need to set up on any surface other than grass, please let us know ahead of time so that we can bring along our sand bag anchoring system. If we are not informed ahead of time we will most likely not be prepared for a pavement set up. Inflatables may NEVER, under any circumstances, be set up on beach sand, sand, dirt, or gravel driveways of any kind. Serious injury to patrons or damage to the inflatable could occur.


Can An Inflatable Be Set Up Near My Pool?

No!  All inflatables must be set up a safe distance away from a pool or waterfront unless it is an “Air Tight” inflatable. Furthermore, unless the inflatable has been designated safe for wet use, such as our water slides, you must make every effort to keep the inflatable dry at all times. At no time should water balloons, hoses, squirt guns, etc… be allowed anywhere near the inflatable. If any inflatable, not designated for wet use, it found wet at pick up time (for other than weather related causes) you will be charged for set up, drying and re-rolling expenses at a rate of $20.00 per hour. These additional charges will be automatically billed as part of the balance due.


Can You Set Up Inflatables Inside?

Yes, our units can be set up inside PROVIDED there is sufficient room. For inside set ups you will need to have enough ceiling height to accommodate the unit with ample clearance space from any lights, vents or any other hazards that may be present. Some units are 18 ft. high. Generally garages, basements, family/rec. rooms in residential dwellings do not accommodate the height or overall size of our units. Many commercial halls, school gyms, park & rec. facilities, church halls, town meeting rooms, etc. will do just fine however. You, the customer are responsible to ensure the inflatable will fit. If the unit does not fit once we arrive payment is still due in full.


Are Delivery And Set Up Included In The Price?

Delivery, setup/pickup is FREE to many towns that are in a close proximity to our warehouse location. Those towns that require additional travel time do have a delivery fee in addition to the rental fee. Please contact us directly for specific information on delivery charges. If a delivery fee is charged for your area, it is only one flat fee regardless of the number of items that you are having delivered that day. All delivery fees are waived for rental packages over $1,500.


What Time Will The Delivery Crew Arrive To Set Up My Equipment? What Time Will They Pick It Up?

We may arrive as early as 7am and as late as 15-20 minutes before your rental start time and be considered on time. Due to the delivery schedule on your day, you may receive extra time, at no additional charge to you. Your rental will begin and end at your contracted time, regardless of how early our crew sets up or how late they take the unit down. Someone legally responsible must be at the address to accept delivery, pay any balance due, and show us where to set up the equipment. If our crew arrives, and no one is there, they will not set up your inflatable. Please be advised that our crews are on a schedule and must leave to continue their route. We must strictly enforce this policy so we are able to reach all customers by the contracted time. Typically, we will call you the day before and give you an anticipated delivery window of time, however, please understand that due to traffic conditions, unexpected delays with earlier setups and other unanticipated events, our delivery time is just an estimate. If we are running substantially late we will make every effort to contact you and advise you of such. Ultimately, you are guaranteed the minimum number of hours of fun that you have reserved, weather providing. We will pick up the equipment sometime after the listed end time on your rental agreement. You are responsible for the equipment until we pick up. For all outdoor setups we always try to arrange for pickup prior to it getting dark, so our crew can properly inspect the equipment, and get home at a reasonable hour themselves.


How Late Can You Pick Up The Inflatable?

We will pick up the equipment as close to the listed end time on your rental agreement as possible. Depending upon the day , pickup could be exactly at that time or up to several hours later. Our latest end time varies by the season and the amount of daylight hours. We always strive to complete pickups prior to darkness, so that: 1) our crew can properly inspect the equipment 2) no equipment is accidentally left behind and 3) our crew can work safely and arrive home at a reasonable hour themselves. Ultimately you are responsible for the equipment until we pick up.


Can I Keep The Inflatable Overnight?

No. Unless we absolutely can not get to you at a reasonably hour all equipment will be picked up by our crew that same day as it was set up. Scheduling an overnight rental subjects our inflatables to dew, moisture and mildew, excessive wear and tear, and conflicts with delivery schedules for the following day. Although we have many requests for this, we pride ourselves on the excellent condition of our equipment and will not consider such requests.


Should I Tip The Delivery Crew?

Our delivery crew wants you to be totally satisfied with your Bounce About Inflatables rental experience. They will consult with you on a proper set up location and go over all operational guidelines and safety rules before they leave. They will also provide you with an emergency phone number should something unexpected occur during your rental period. Providing a high level of customer service is part of their job. While tips are never expected, should you feel that our crew provided you an exceptional level of service and is deserving of a tip, they are certainly ALWAYS APPRECIATED.